Business Process Management and Performance of SMEs in Enugu State

Abstract

The study evaluated the business process management and performance of SMEs in Enugu state. The specific objectives were to: examine the relationship between simplified operations and minimization of error and evaluate the relationship between product safety and increased profit of SMEs in Enugu State. The area of the study was the SMEs in Enugu State. The study used the descriptive survey design approach. The primary source of data was the administration of questionnaire. A total population of 1102 staff was used. The adequate sample size of 284, using Freund and William's statistic formula at 5 percent margin of error was used. 244staff returned the questionnaire and accurately filled. Data was presented and analyzed using Likert Scale and the hypotheses using Pearson correlation coefficient (r). The findings indicated Simplified operations had positive relationship significance with minimization of error state (r= .418